Standard Mandarin Proficiency Now A Competitive Competence

A leading IT company has a team of Chinese speaking support staff in its call centre in Malaysia providing services to the entire Chinese speaking world. Recently the company found that their Chinese speaking team has not been effective in dealing with callers from mainland China. Reason: their staff in KL speak Huayu, and manyContinue reading “Standard Mandarin Proficiency Now A Competitive Competence”